If you have a scheduled appointment but can't find your link email, you can find your provider name and check in online.
For help with troubleshooting, please call 612.879.1561.
Before your appointment, download the Zoom software on your Windows computer, MacBook, or mobile device.
One business day before your appointment, you will get an email from your doctor or advanced practice provider. The email will come from Noran Neurology. This email will have a secure link to click on, which will open up the video call with your doctor.
15 minutes before the time of your scheduled appointment, click on the secure link in your email to open up the video call. This will open the Zoom software and bring you directly to the provider’s virtual waiting room.
If this is the first time you've used Zoom, you will be asked to enter your name. Please enter your full legal name. If Zoom has been used before on your computer or device, the name entered during the last meeting will be the one that shows up. Update your name in Zoom so the provider will know it is you in the waiting room. Click here for directions to update your name in Zoom.
It is important for neurology appointments that the doctor is able to see you while they are speaking to and evaluating how you are doing. To let the doctor see you, click "Join with Video" to turn on your video. You will also be asked to click "Join with Audio" so that the provider can hear you.
You are all set! You have now been put in a virtual "waiting room" until the doctor starts the video visit. You will be able to see and talk to your doctor, and they will be able to see and talk to you.
Print out the Step by Step Directions: Checking in as a Patient
Watch a YouTube video about joining a meeting: Joining a Zoom Meeting - Watch Video
Watch a YouTube video about Zoom controls while in a meeting: How to Use Zoom while in the Meeting
Troubleshooting: Troubleshooting with Zoom
Other Helpful Links for Zoom:
You can test your camera, laptop, ipad, phone or other device with audio and camera ahead of time and get help if something doesn't work right.
Try the "Zoom Meeting Test" to make sure you have a good connection, test your video, and test your audio: Test My Device and/or Get Help
Test Video Only: Test Video
Test Audio Only: Test Audio