If you have a scheduled appointment but can't find your link email, you can find your provider name and check in online.
For help with troubleshooting, call 612-879-1561.
Telemedicine visits are part of a coordinated care plan which allow you to see your doctor by video between face to face visits. We understand that at this time routines have changed for many people, and social distancing is very important to follow during the COVID-19 pandemic. In an effort to be sure that those who shouldn’t wait to see a neurologist don’t have to, we are now offering telemedicine appointments for new patients with a qualifying health condition as well as scheduling all follow up appointments as telemedicine visits. Scheduling a telemedicine appointment allows you to:
How do I know if I’m a good candidate for a telemedicine appointment?
In an effort to prioritize the health and wellbeing of our patients during the coronavirus pandemic, most appointments are now being scheduled as telemedicine appointments.
How long is a telemedicine appointment?
The appointment time is the same for a telemedicine visit as it would be in person in the clinic.
Is it covered by insurance?
Yes—it is covered the same as if you were being seen in person.
How does it work?
Your doctor’s staff will schedule an appointment with you. All we need to set up the telemedicine appointment is your email (click on "Complete My Telemedicine Form" above to be sure we have it). The morning of your appointment, you will receive an email from your doctor via doxy.me—the telemedicine portal—with a link to a secure video call. Just before the time of your appointment, click on the link and enter your name. Then, you will be prompted to allow the telemedicine portal, doxy.me, to have access to your camera so that the doctor can see you (this is important for a neurology appointment). Your screen will tell you that you have been placed into a "virtual lobby" until the doctor starts the visit. It’s as easy as that! Read through the step by step below to see what it will look like.
What if I am worried my camera or audio won't work when I start the appointment?
You can test your camera, laptop, ipad, phone or other device with audio and camera ahead of time and get help if something doesn't work right. Try the "Pre Call Test" from Doxy.me here: Test My Device and Get Help
The morning of your appointment, you will get an email from your doctor or advanced practice provider. The email will come through from doxy.me, which is the telemedicine portal. This email will have a secure link to click on, which will open up the video call with your doctor.
Just before the time of your scheduled appointment, click on the secure link in your email to open up the video call. You will be asked to enter your name - type in your name and click "Check in."
It is important for neurology appointments that the doctor is able to see you while they are speaking to and evaluating how you are doing. To let the doctor see you, a pop-up will open letting you know that for a video call, the telemedicine portal (doxy.me) will need to have access to the camera on the device you're checked in on. Click "Enable Camera" to turn on your video.
You are all set! You have now been put in a "virtual lobby" until the doctor starts the video visit. You will be able to see and talk to your doctor, and they will be able to see and talk to you.
Print out the Step by Step Email Directions: Checking in as a Patient from Email
Watch a general video on YouTube: Checking in as a Patient - Watch Video
Print Step by Step Directions, without the Email Link: Checking in as a Patient - Print
You can test your camera, laptop, ipad, phone or other device with audio and camera ahead of time and get help if something doesn't work right.
Try the "Pre Call Test" from Doxy.me here: Test My Device and/Or Get Help