Visitor Monitoring

Telemedicine at Noran Clinic

Message Regarding Telemedicine

In an effort to keep patient care accessible and safe for patients who may be unable to visit us in clinic, Noran Neurological Clinic has implemented telemedicine services for applicable appointments.
We are asking that all patients with a pending appointment please complete a basic information form to assist in this process. At this time, all follow ups are being scheduled as telemedicine appointments.

If you are a current patient, please register with your email here to be sure we can contact you for telemedicine appointments: Complete My Telemedicine Form

Why Telemedicine Appointments?

Telemedicine visits are part of a coordinated care plan which allow you to see your doctor by video between face to face visits. We understand that at this time routines have changed for many people, and social distancing is very important to follow during the COVID-19 pandemic. In an effort to be sure that those who shouldn’t wait to see a neurologist don’t have to, we are now offering telemedicine appointments for new patients with a qualifying health condition as well as scheduling all follow up appointments as telemedicine visits. Scheduling a telelmedicine appointment allows you to:

  • Have your appointment from the comfort of your home, office, or wherever you need to be.
  • Have improved access if you live in rural or remote areas while avoiding repeated costs of travel, accommodations, and lost time.
  • Talk to your doctor through your computer, tablet, or phone—they can see you and you can see them.

Frequently Asked Questions

How do I know if I’m a good candidate for a telemedicine appointment?
In an effort to prioritize the health and wellbeing of our patients during the coronavirus pandemic, most appointments are now being scheduled as telemedicine appointments. 

How long is a telemedicine appointment?
The appointment time is the same for a telemedicine visit as it would be in person in the clinic.

Is it covered by insurance?
Yes—it is covered the same as if you were being seen in person. 

How does it work?
Your doctor’s staff will schedule an appointment with you. All we need to set up the telemedicine appointment is your email (click on "Complete My Telemedicine Form" above to be sure we have it). The morning of your appointment, you will receive an email from your doctor via doxy.me—the telemedicine portal—with a link to a secure video call. Just before the time of your appointment, click on the link and enter your name. Then, you will be prompted to allow the telemedicine portal, doxy.me, to have access to your camera so that the doctor can see you (this is important for a neurology appointment). Your screen will tell you that you have been placed into a "virtual lobby" until the doctor starts the visit. It’s as easy as that! Read through the step by step below to see what it will look like.

What if I am worried my camera or audio won't work when I start the appointment?
You can test your camera, laptop, ipad, phone or other device with audio and camera ahead of time and get help if something doesn't work right. Try the "Pre Call Test" from Doxy.me here: Test My Device and Get Help

How to Start Your Telemedicine Appointment in Four Easy Steps

Step 1. Check your email.

The morning of your appointment, you will get an email from your doctor or advanced practice provider. The email will come through from doxy.me, which is the telemedicine portal. This email will have a secure link to click on, which will open up the video call with your doctor.

Step 2. Click on the link and enter your name.

Just before the time of your scheduled appointment, click on the secure link in your email to open up the video call. You will be asked to enter your name - type in your name and click "Check in."

Step 3. Let the doctor see you by clicking "Enable Camera."

It is important for neurology appointments that the doctor is able to see you while they are speaking to and evaluating how you are doing. To let the doctor see you, a pop-up will open letting you know that for a video call, the telemedicine portal (doxy.me) will need to have access to the camera on the device you're checked in on. Click "Enable Camera" to turn on your video.

Step 4. Wait for the doctor to start the appointment.

You are all set! You have now been put in a "virtual lobby" until the doctor starts the video visit. You will be able to see and talk to your doctor, and they will be able to see and talk to you.


Other Help For Checking In:

Print out the Step by Step Email Directions: Checking in as a Patient from Email

Watch a general video on YouTube: Checking in as a Patient - Watch Video

Print Step by Step Directions, without the Email Link: Checking in as a Patient - Print

Worried your camera or microphone (audio) might not work right?

You can test your camera, laptop, ipad, phone or other device with audio and camera ahead of time and get help if something doesn't work right.

Try the "Pre Call Test" from Doxy.me here: Test My Device and/Or Get Help