If you have a scheduled appointment but can't find your link email, you can find your provider name and check in online.
For help with troubleshooting, please call 612.879.1561.
During the pandemic, telemedicine became a common mode of providing healthcare services as a way to strike a balance between the need to access care and need for safety through limiting community spread. Now that the public health emergency has ended, our doctors are happy to again move to a primarily in-person model of care as of January 1, 2024. This is the best option for neurological care in all but some unique circumstances.
In the interest of those patients who have Medicare or Medicare Replacement Plans and who may have additional barriers to appointments, we will continue to offer telemedicine appointments in certain cases as deemed appropriate and necessary by the provider.
Telemedicine visits are part of a coordinated care plan offered to patients with a Medicare or Medicare Replacement Plan which allow you to see your doctor by video between face to face visits. We offer telemedicine appointments for follow up patients with a qualifying health condition.
How long is a telemedicine appointment?
The appointment time is the same for a telemedicine visit as it would be in person in the clinic.
Is it covered by insurance?
Medicare and Medicare Replacement Plans are continuing to cover telemedicine visits.
How does it work?
If you are a patient with Medicare or a Medicare Replacement Plan and have a qualifying health condition, your provider may offer you the option of scheduling your follow up as a telemedicine appointment. Your doctor’s staff will schedule an appointment with you. All we need to set up the telemedicine appointment is your email. One business day before your appointment, you will receive an email from Noran Clinic with a link to your provider's personal virtual waiting room. 15 minutes before your appointment time, click on the link. This will open the Zoom software and bring you directly to your provider's virtual waiting room. Then, you will be prompted to allow the telemedicine portal, Zoom, to have access to your microphone and camera so that the doctor can hear and see you (this is important for a neurology appointment). If this is the first time you've used Zoom, it will ask you to enter your name - please enter your full legal name. Your screen will tell you that you have been placed into a "waiting room" until the doctor starts the visit. It’s as easy as that! Read through the step by step below to see what it will look like.
What if I am worried my camera or audio won't work when I start the appointment?
You can test your camera, laptop, ipad, phone or other device with audio and camera ahead of time and get help if something doesn't work right. Try the "Zoom Meeting Test" from Zoom here: Test My Device and Get Help
Before your appointment, download the Zoom software on your Windows computer, MacBook, or mobile device.
One business day before your appointment, you will get an email from your doctor or advanced practice provider. The email will come from Noran Neurology. This email will have a secure link to click on, which will open up the video call with your doctor.
15 minutes before the time of your scheduled appointment, click on the secure link in your email to open up the video call. This will open the Zoom software and bring you directly to the provider’s virtual waiting room.
If this is the first time you've used Zoom, you will be asked to enter your name. Please enter your full legal name. If Zoom has been used before on your computer or device, the name entered during the last meeting will be the one that shows up. Update your name in Zoom so the provider will know it is you in the waiting room. Click here for directions to update your name in Zoom.
It is important for neurology appointments that the doctor is able to see you while they are speaking to and evaluating how you are doing. To let the doctor see you, click "Join with Video" to turn on your video. You will also be asked to click "Join with Audio" so that the provider can hear you.
You are all set! You have now been put in a virtual "waiting room" until the doctor starts the video visit. You will be able to see and talk to your doctor, and they will be able to see and talk to you.
Print out the Step by Step Directions: Checking in as a Patient
Watch a YouTube video about joining a meeting: Joining a Zoom Meeting - Watch Video
Watch a YouTube video about Zoom controls while in a meeting: How to Use Zoom while in the Meeting
Troubleshooting: Troubleshooting with Zoom
Other Helpful Links for Zoom:
You can test your camera, laptop, ipad, phone or other device with audio and camera ahead of time and get help if something doesn't work right.
Try the "Zoom Meeting Test" to make sure you have a good connection, test your video, and test your audio: Test My Device and/or Get Help
Test Video Only: Test Video
Test Audio Only: Test Audio